Threats to safety are in a process of continuous growth, and the defence against these threats must also maintain a permanent evolution.
Evaluating, analysing, and implementing appropriate measures creates a proactive, professional defence plan, and ongoing monitoring allows us to provide our customers with peace of mind, confidence, and protection.
The National Monitoring Dispatcher is the command centre for security operations and an essential element of response to security incidents.
The dispatcher is equipped with state-of-the-art equipment, being one of the most advanced and performing operational centers in the country. Through it, we can take signals from over 95% of security systems in Romania. We are constantly developing automation functions to identify the type of alarm accurately and in the shortest time.
24/7 Monitoring
The active monitoring provided by the Civitas Security Operational Center offers major benefits, such as proactive, not just reactive, safety and security. Our customers enjoy superior security services such as:
- Discouraging attempted theft or burglary
- Preventing the destruction of material goods
- Providing a safe environment for residents, visitors, employees or customers
- Real-time response to callers in need of assistance or at risk
- Timely detection of fires and real-time reporting of technical malfunctions
STRUCTURE OF THE CIVITAS OPERATIONAL SECURITY CENTRE
BURGLARY DISPATCHER
VIDEO MONITORING
OPERATIONAL REPORTING
TECHNICAL SUPPORT AND MAINTENANCE
What We Offer Through the Security Operations Center
Burglary dispatcher:
Through the Operational Security Center we are available to our customers 24/7 through well-trained personnel, who benefit from adequate specialization for the management of the following operations:
- Taking over alarms, evaluating them and coordinating the field intervention;
- Monitoring the operating parameters of security systems and processing of alarms (technical, operational, communication);
- Taking over customer tickets and notifications and providing technical support in operating the systems;
Video Dispatcher:
The dispatchers of the Operational Security Center are trained according to the latest industry standards, their approach being based on analytical data whose purpose is to prevent threats and reduce costs, so we offer:
- Real-time monitoring, carried out by specialists who know how to react in the event of an incident;
- Qualification and validation of burglary alarms in real time, thus reducing the number of false alarms and the costs related to the intervention;
- Identification of persons, observation of the mode of action, including the duty to hand over to the authorities the evidence collected in the event of an incident;
- The ability to use video analysis functions to identify situations, people or behaviours as well as to report instances of nonconformity in operation.
- Transmission of voice commands. Whether it is warning of impermissible behaviour, warning of a possible crime, sending a message at the entrance to the site, Civitas SOC operators will act according to the established procedures;
- Two-way communication – Civitas specialists are trained to provide real-time support in case a caller is in a dangerous situation;
- Virtual concierge services – Civitas SOC operators can provide residents/visitors with remote access, through the proper use of the database. This service is customized to provide a pleasant and safe experience, so it can also include greeting voice messages specific to each type of location;
Technical support and maintenance:
What is a Virtual Engineer? Virtual engineers are specialists trained to assist customers in the management of systems that control the compliant operating status of the building.
With the need for ongoing support and communication, we offer:
- 24/7/365 operational Call Center technical support;
- Connecting warning systems to Civitas dispatcher;
- Monitoring the designed parameters of security systems;
- Emergency management – during monitoring, our specialists are attentive to the building’s automation system, being able to detect possible failures. When a fault is detected, the dispatcher alerts qualified personnel such as Customer Service, technicians or emergency services. In such situations, a rapid response drastically reduces losses;
- Regular inspections and revisions of alarm, access control and surveillance systems;
- Prompt and competent intervention at the request of the beneficiary;
Operational Reporting:
In case of operational reporting, Civitas dispatchers intervene using the entire technical infrastructure and specialized personnel, in order to:
- Permanent monitoring of the information received from the electronic security systems, analysis and reporting according to the type of event, the protocol concluded with the beneficiary and the legal provisions in the field;
- Coordinating the activities of the security agents within the objectives by supervising the work schedule of the personnel in each objective, using specialized patrol software;
- Preparing activity reports in various situations requested by the company’s management, proposing action plans;
- Ensuring the permanent monitoring of all the objectives connected to the dispatcher, through the equipment/systems provided by the dispatcher;
- Guard
- Monitoring
- Intervention
- Security systems
- Security management.
- Security audit
- Detection systems
- Fire signalling